Academy Officer

Salary £29K

Location Central London with flexible working options

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

*The application page will give you a single 'Upload your CV' option. Please use this CV upload option to upload a single document that includes both a Cover letter and a CV within a single document. Please use the Cover letter to outline how your skills, experience and knowledge meets the essential criteria of the role*

Job Purpose

An opportunity to support the delivery of operational processes in the RCVS Academy. Working collaboratively within the Academy team and across multiple departments within the College to deliver accurate processes that maintain and improve Academy functionality. Working within quality assurance frameworks and associated legislation to ensure digital learning functions remain high-quality, secure, efficient and learner centric.

This role will involve collecting and maintaining data, providing reports and supporting learners with access and queries. Working with the Operational Manager and communications team, the Academy Officer will support delivery of the engagement strategy, Academy Live online and in-person events. A flexible mindset with the ability to manage multiple priorities and work with a range of stakeholders is essential to meet the varied responsibilities of this role.

Key Responsibilities

Deliver processes to maintain operational efficiency of the Academy LMS.
1. Follow quality assurance processes and conduct regular tests
2. Work with the digital team to maintain learner access, identify and resolve technical issues
3. Maintain accurate learner data in accordance with data legislation
4. Work with the team to set-up courses, maintain consistency, access, and reporting requirements

Provide learner support to access and utilise the Academy
1. Act as the point of contact for all learners with consistent application of client-care principles
2. Administrate the Academy email inbox ensuring efficient response rates
3. Provide support for internal and external users to register, access and navigate the LMS
4. Maintain the Academy support pages ensuring they remain relevant and responsive to learner needs
Maintain and work within quality assurance processes.
1. Work with the Academy Operations Manager to ensure compliance with intellectual property and data legislation
2. Maintain accurate, up-to-date and secure documentation
3. Work within a quality assurance framework to maintain regular review processes
4. Support the Academy team to drive continuous improvement and implementation

Work with the communications team to promote and deliver Academy content
1. Support the delivery of the communications schedule
2. Host virtual learning events, providing support for trainers and learners
3. Work with the events team to deliver in-person Academy events
4. Represent the Academy and RCVS at internal and external events

Qualifications

Proven industry experience in IT system administration.

Essential Criteria-Skills, Knowledge & Experience

Experience administering or supporting a Learning Management System (LMS) or similar digital learning platform
Proven experience with a range of IT systems and Microsoft packages
Experience providing high-quality customer or learner support in a professional environment
Experience maintaining accurate records and documentation in line with data protection requirements
Experience working within quality assurance or compliance frameworks
Working knowledge of data protection legislation (e.g., GDPR) and information governance

Strong organisational skills with the ability to manage multiple tasks and priorities
Excellent written and verbal communication skills
Approachable, positive and solution-focused

Ability to work collaboratively with cross-functional teams (e.g., digital, communications, events)
Strong attention to detail and commitment to maintaining consistency and standards
Ability to deliver a professional and responsive learner support service

Professional and confident in representing the organisation internally and externally

Desired Criteria-Skills, knowledge and experience

Experience of working within a learning and development environment
Experience supporting online events, webinars, or virtual learning sessions

First Interviews - 22nd April 2026 (Online)

Second Interviews - 28th April 2026 (In person)

The organisation

Here at the Royal College of Veterinary Surgeons, improving animal health and welfare by advancing the ethical, professional, and clinical standards of the veterinary professions is at the heart of all our work. We also strive to advance veterinary standards with programmes of work around mental health, leadership, environmental sustainability, diversity, and innovation.

We set the standards for and monitor the quality of veterinary education; we hold Registers of those vets and veterinary nurses who are qualified to practice; we set professional standards for vets and veterinary nurses, and we help practices raise their standards through our Practice Standards Scheme.

Team benefits

We're pleased to offer an attractive benefits package to all members our team. A few of these are listed below, however you can click here to see a full list and find out more!

Hybrid working

Season ticket loan

Cycle to work scheme

An additional day off at the end of the year

Two days of paid volunteering per year

Private medical insurance

Documents