Season ticket loan
Remote working
Private medical insurance

Case Manager

Salary £43K
Location Central London with flexible working options
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Job purpose/accountability

To assess and investigate concerns raised about veterinary surgeons and veterinary nurses in accordance with departmental procedures. To provide advice on legal and professional conduct issues to veterinary surgeons, veterinary nurses and members of the public

 

Key responsibilities

Complaints

 

  1. Handle enquiries (both written and by telephone) from members of the public to determine whether their concerns fall within our remit.
  2. Manage the assessment and investigation of concerns raised about veterinary surgeons and veterinary nurses and correspondence with all parties in accordance with the RCVS Procedures, including the drafting of decision letters.
  3. Undertake telephone investigations with complainants, witnesses and subject veterinary surgeons and nurses 
  4. Assist with the work of the Preliminary Investigation Committees
  5. Assist generally with all aspects of complaints handling.

 

Advice           

  1.   Provide advice on professional conduct issues specifically those arising  from the Code of Professional Conduct; by telephone or in writing
  2.  Assist generally with the work of the department and the College

 

Essential criteria

Skills, knowledge & experience

  1. A customer-focused approach, dealing with people in a compassionate, just and fair manner.
  2. Experience of undertaking investigations.
  3. Ability to understand complex problems and think through solutions or theories
  4. Excellent writing and drafting skills
  5. IT skills – word processing and database
  6. Excellent telephone manner
  7. Ability to work as part of a team

 

Desired criteria

Qualifications

  • Legal Qualification

 

Other

  • The ideal candidate will have experience of working for a regulatory authority and supporting the work of committees.     
  • The post holder will have the requisite experience to carry out their duties under minimum supervision.

The organisation

Here at the Royal College of Veterinary Surgeons, improving animal health and welfare by advancing the ethical, professional, and clinical standards of the veterinary professions is at the heart of all our work. We also strive to advance veterinary standards with programmes of work around mental health, leadership, environmental sustainability, diversity, and innovation.

We set the standards for and monitor the quality of veterinary education; we hold Registers of those vets and veterinary nurses who are qualified to practice; we set professional standards for vets and veterinary nurses, and we help practices raise their standards through our Practice Standards Scheme.

Team benefits

We're pleased to offer an attractive benefits package to all members our team. A few of these are listed below, however you can click here to see a full list and find out more!

Hybrid working

Season ticket loan

Cycle to work scheme

An additional day off at the end of the year

Two days of paid volunteering per year

Private medical insurance

Alternatively, please sign in with...

Published

Not Published

Closing

in X days

{Expiry}