Membership Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
*The application page will give you a single 'Upload your CV' option. Please use this CV upload option to upload a single document that includes both a Cover letter (max A4 size) and a CV within a single document. Please use the Cover letter to outline how your skills, experience and knowledge meets the essential criteria of the role *
Job Purpose
To maintain the Register of Members (vets & nurses) and Register of Veterinary Practice Premises whilst ensuring continuous improvement and providing high standards of Customer services to Members.
Key Responsibilities
- Line manage and lead the Membership team. Ensure workloads are monitored and prioritised in order that service standards are continually met.
- Manage all membership and premises requests ensuring a responsive and solution led service is provided.
- In conjunction with the Finance and Customer Service Teams prepare and manage the annual renewal operations for veterinary surgeons, nurses and premises
- Ensure the integrity of the Register by carrying out a programme of audit and quality assurance checks in addition to regular data cleanse exercises.
- Work with other departments to ensure areas of improvement and smarter working processes are continually identified and implemented.
Additional Responsibilities:
- Take on the Risk Management Champion and Continuous Professional Development (CPD) Lead for the Registration Department
- Act as a point of contact for the members, the Registration and Professional Conduct Departments on all Professional Conduct matters.
- Provide assistance within the Department as and when necessary.
Essential Criteria
Qualifications
- Educated to degree level, or with a Certificate/Diploma or Significant work experience in membership management would also be appropriate.
Skills, Knowledge & Experience
- At least two years management experience
- Preferred experience working in a membership organisation
- Experience working with a busy and varied workload and the ability to make decisions and prioritise in order to meet deadlines
- Evidence managing small sized projects
- Exceptional customer service with a customer focused and solution led approach
- Logical, and practical approach to issues with the ability to identify solutions and make good judgements
- Excellent communication and interpersonal skills
- Excellent organizational and administrative skills
- Excellent attention to detail with strong writing and drafting skills
- Some knowledge or experience carrying our service audits and working with and/ or providing statistical data on areas of responsibility.
- Practical knowledge and understanding of working with a database and CRM system
- IT literate: Word, Access, Excel, database management
- Ability to work and think as part of team even when working remotely
Desired skills & experience
- Experience of working with sensitive data.
- Awareness of GDPR requirements and impacts on the workplace
- Digital background, experience or interest
*The application page will give you a single 'Upload your CV' option. Please use this CV upload option to upload a single document that includes both a Cover letter (max A4 size) and a CV within a single document. Please use the Cover letter to outline how your skills, experience and knowledge meets the essential criteria of the role *
The organisation
Here at the Royal College of Veterinary Surgeons, improving animal health and welfare by advancing the ethical, professional, and clinical standards of the veterinary professions is at the heart of all our work. We also strive to advance veterinary standards with programmes of work around mental health, leadership, environmental sustainability, diversity, and innovation.
We set the standards for and monitor the quality of veterinary education; we hold Registers of those vets and veterinary nurses who are qualified to practice; we set professional standards for vets and veterinary nurses, and we help practices raise their standards through our Practice Standards Scheme.
Team benefits
We're pleased to offer an attractive benefits package to all members our team. A few of these are listed below, however you can click here to see a full list and find out more!
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