CRM Project Manager (2 year FTC)
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Job Purpose
The Royal College of Veterinary Surgeons (RCVS) is starting on a project to implement Microsoft Dynamics and a tightly integrated membership portal.
We will be working with experienced suppliers who will configure and integrate the systems. We also have an internal business sponsor and department experts for each area within the business and now require a Project Manager to support the implementation.
The role requires you to act as the main point of contact, and project manager, for the implementation project from Discovery to post-go-live. You will be required to liaise with internal stakeholders and external suppliers, provide some business analysis, and first line system problem solving.
The Project Manager will be responsible for taking the day-to-day project progression work away from the Business Sponsor, working as a PMO to coordinate staff and supplier diaries, meetings, and progress / issue reporting as necessary. They will manage all communications across RCVS staff and the system suppliers, and make sure that all stakeholders use a common language to express their requirements clearly in a way that can be turned into user stories for required enhancements. They will attend project and functional meetings, to note and chase actions, and liaise daily with the system suppliers’ Project Managers.
The successful candidate should have a working knowledge of CRM systems and web content management systems.
Key Responsibilities
- Act as the main point of contact between the RCVS and the suppliers, and internally with the project stakeholders
- Engaging with internal and external stakeholders to ensure user needs are understood, managing the development of the project plan and budget, establishing regular meetings to share progress and seek input and delivering to agreed timescales.
- Prepare regular project updates to key stakeholders and suppliers.
- Convene stakeholder meetings and Project Board Meetings and produce documentation for project governance
- Liaise with the Web & Projects Lead to ensure co-ordination and synergy with the website and CMS projects
- Formulate plans for the project workstreams including deliverables, development, testing, implementation, and communications
- Regular liaison with the MS Dynamics Supplier’s Project Manager, the internal Project Sponsor and the Senior Data Analyst to ensure there is clarity of communications and issues are resolved
- Skilful and proactive management of the project scope
- Produce Issues and Risk Logs and manage both appropriately
- Proactively anticipate issues and resolve as amicably as possible
- Interact with RCVS staff in all departments and our suppliers to understand business enhancement requirements
- Manage solution testing and assist with user acceptance testing
- Manage user and administrator training
- Ensure all CRM activity is undertaken observing the requirements of data protection legislation (GDPR).
Essential Criteria
Qualifications
- Educated to degree level, or professional qualification in project management, such as APM Project Management Qualification (PMQ) or another recognised qualification (e.g. Prince2 or PMP)
Skills, Knowledge & Experience
- Previous experience with MS Dynamics implementations from Discovery all the way through to training, going live and support
- Proven experience in project management in a complex organisation with multiple stakeholders including Council Members, senior staff and departmental specialists
- Successful experience of translating analysis into practical implementation
- Facilitation and workshop experience
- Willingness to represent the College appropriately and professionally in all situations.
- Proven ability to organise time effectively, to multi-task and to meet competing deadlines and requirements.
- Patience, initiative, sound judgement, and willingness to work as part of a team.
- Experience of different project management approaches e.g. agile and waterfall
- Creating and tasking plans for multiple workstreams
- Well-developed planning, organisational and business analysis skills
- Great communication skills – Written and verbal
- Good influencing /negotiation skills to work with business teams to agree scope, requirements and priorities.
- Risk and Issue Management experience
- Good team working skills.
- High-level of IT literacy, proficient user of Microsoft Office tools and project management software
Desired skills & experience
- Experience of working in an information-heavy organisation such as a regulatory organisation.
- Experience of establishing new ways of working and successfully embedding them to secure effective use of resources.
The organisation
Here at the Royal College of Veterinary Surgeons, improving animal health and welfare by advancing the ethical, professional, and clinical standards of the veterinary professions is at the heart of all our work. We also strive to advance veterinary standards with programmes of work around mental health, leadership, environmental sustainability, diversity, and innovation.
We set the standards for and monitor the quality of veterinary education; we hold Registers of those vets and veterinary nurses who are qualified to practice; we set professional standards for vets and veterinary nurses, and we help practices raise their standards through our Practice Standards Scheme.
Team benefits
We're pleased to offer an attractive benefits package to all members our team. A few of these are listed below, however you can click here to see a full list and find out more!
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