This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Job Purpose
The overall purpose of this role is to support the management and implementation of the day-to-day running of the PSS, and to assist with the development and growth of the Scheme.
This will include line managing the Officer team, facilitating the PSS assessment process, being the initial point of escalation for all practice matters and assisting with ad hoc project work, , which will include the review and implementation of general processes and systems. The post holder will also manage their own caseload of ‘higher risk’ practice premises as issues arise, be a proficient communicator at all levels both internally and externally and be able to demonstrate competence in customer care and problem solving. The focus of the role is to manage the Officer team supporting Practice Premises through the assessment process in a supportive, helpful way, with a ‘can do’ attitude which is essential for the role.
Key Responsibilities
Supporting the Head of Legal Service PSS and other senior colleagues to plan and deliver PSS.
Responsibility for the day-to-day process management of PSS.
Managing a small team of customer focused Officers to facilitate and support Practice Premises and Assessors to carry out assessments (more than 3,800 over a four-year cycle).
Supports team members with the delivery of processes and with troubleshooting.
Management (and a case load) of escalated ‘higher risk’ Practice Premises. Working with relevant stakeholders and the Practice Premises to resolve issues and support the Practice premises to achieve accreditation.
Input into projects including the PSS change programme.
Implementation of tactical decisions made by RCVS committees and/ or senior staff to the PSS team and PSS Assessors.
Assisting with writing and presentation of papers for the Practice Standards Group (PSG) subcommittee to inform decision making about the scheme.
Coordination and support of updates and reviews of the standards set by the scheme. including the comprehensive five-yearly review.
Development and maintenance of the procedural handbooks, guides and website content for practices, assessors and PSS team on all aspects of running the scheme.
Responsibility of timely delivery of the financial aspects of the scheme, including assessor timesheets, practice payments and assisting with annual renewals.
Support the coordination and collection of data recording and analysis for the scheme.
Involvement in the continual improvement of internal systems and policies.
Attending internal and external RCVS events (as required), to assist with promoting both PSS and other RCVS activities to the profession and / or the public.
Essential Criteria
Previous experience in a customer care or quality assurance environment
Involvement in business improvement initiatives
Experience of managing a small team (during change).
Skills, Knowledge & Experience
Ability to problem solve and make decisions on often complex and open-end situations
Excellent organisational skills with the ability to create detailed and precise plans and to be able to effectively communicate and implement them
Clear, logical and practical approach to issues
Ability to efficiently multi-task whilst ensuring that deadlines are adhered to
Strong IT skills, especially in Outlook, Excel, Word and Teams
Strong communication skills both written and verbal
Willingness to continually improve and create positive change
Excellent telephone manner
Customer-focused approach with a positive “can-do” attitude
Effective client and stakeholder management / engagement
Ability to work on own initiative as well as part of a team
Ability to remain calm and composed when under pressure
Able to effectively manage a team
Ability to identify any personal CPD requirements in order to fulfil the role
Adheres to the RCVS values
Desired skills & experience
Previous experience in a veterinary or regulatory environment
Previous experience of working with database systems (e.g. iMIS) and online systems
* Interviews to take place w/c 6th February 2023 *
The organisation
Here at the Royal College of Veterinary Surgeons, improving animal health and welfare by advancing the ethical, professional, and clinical standards of the veterinary professions is at the heart of all our work. We also strive to advance veterinary standards with programmes of work around mental health, leadership, environmental sustainability, diversity, and innovation.
We set the standards for and monitor the quality of veterinary education; we hold Registers of those vets and veterinary nurses who are qualified to practice; we set professional standards for vets and veterinary nurses, and we help practices raise their standards through our Practice Standards Scheme.
Team benefits
We're pleased to offer an attractive benefits package to all members our team. A few of these are listed below, however you can click here to see a full list and find out more!
You Have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Royal College of Veterinary Surgeons Privacy Statement for New Applicants
The following explains how we, The Royal College of Veterinary Surgeons RCVS (The Data Controller), intends to use the information you provide in your application, our reasons for requesting it, who will have access to it and your rights. For any additional information you require, please refer to our full privacy policy at https://www.rcvs.org.uk/privacypolicy/
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We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
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You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Royal College of Veterinary Surgeons can exercise the right to update this policy as and when required.
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